Frequently Asked Questions
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Q: Where is Ntonga Traction?
- A: Ntonga Traction operates exclusively as an online retailer. We do not have any physical stores or contact shops in any province in South Africa.
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Q: What payment methods can I use?
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A: We accept the following payment methods:
- Upfront payments via Visa or MasterCard credit or debit cards.
- Manual electronic funds transfer (EFT).
- Instant EFT.
- BANK DEPOSITS.
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A: We accept the following payment methods:
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Q: Where is my order?
- A: Once your order has been packed and is ready to ship, you will receive an email or SMS with the subject line: “Your order is ready to go!” This communication will include a tracking link. Click on the link, and voilà! It will take you directly to our order tracking page.
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Q: How do I exchange an item?
- A: If you wish to exchange your item for a different size, please reach out to our experienced Customer Support team via WhatsApp. Unfortunately, our Customer Support team can only process exchanges related to size.
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Q: How do I return a product for a REFUND?
- A: We do not offer refunds. However, we provide exchanges for damaged items. Please note that exchanges are valid only within one day after receiving the product.
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Q: Which items cannot be returned?
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A: The following products may not be returned:
- Underwear and earrings.
- Swimwear can be returned only if the hygiene strip is still in place and it’s evident that the garment has only been tried on (not worn).
- When trying on our swimwear, we kindly request that you keep your underwear on.
- Products that have been altered, repaired, or modified by you or any other person are also non-returnable.
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A: The following products may not be returned:
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Q: How do you deliver?
- A: We utilise PostNet for delivery, and the process typically takes 2-3 working days.